Patient Information
Being admitted to the hospital involves many details and we will be there to help you with all of them.
If you are being admitted to the hospital, please check in at the Admitting Department, which is located on the left-hand side of the main lobby.
Please bring insurance information with you.
If you have any questions, call 513-732-9342. We’re happy to help.
Hospital Pre-Registration
Thank you for choosing Mercy Health for your healthcare needs.
Please take a moment to complete your pre-registration. We ask that you do this more than three days prior to your service. On the day of your procedure, please bring your insurance cards and photo ID with you for verification. If you have any questions, please contact our Customer Service Team. We are happy to help you in any way.
To pre-register, please click here.
Patient Services
Interpreter Service
You have a right to a medical interpreter at no cost to you. Please let the nurse know if you would like to have an interpreter available during your visit. We will make every effort to contact professional interpreter services to translate admission information, discharge instructions, surgical consents and other important communications. If no professional interpreters are available, we will try to communicate with you in the most comfortable manner possible. Please let us know if you have information or requests that are important for us to know to respect your culture and values.
Room Cleaning
Environmental Services (EVS) is pleased to maintain the cleanliness of your room. If you have any concerns about the cleanliness of your room, please inform your nurse or refer to the EVS card provided for you by our EVS Team.
Linen Changes
Because we strive to be environmentally responsible, your bed linens will be changed on an as-needed basis. If you would like your linens changed more often, please notify your nurse. Fresh washcloths, towel, gown, and pillowcase are provided daily and as often as needed.
Meals for Patients
Mercy Health – Kings Mills Hospital provides bedside ordering for personalized meal service. This service allows you to select made-to-order meals tailored to your preferences for breakfast, lunch, and dinner.
Here’s how it works:
Room Service Menu: A bedside menu will be available in your room upon arrival. If you don’t see one, please ask your nurse for a copy.
Nutrition Ambassador Visits: A member of our Food and Nutrition Services team will visit you twice daily to assist with placing your meal orders. Breakfast orders are taken the day prior to ensure your morning meal is delivered without disturbing your rest.
Timely Delivery: Your personalized meal will be prepared fresh and delivered to your room.
Special Diets: If your physician prescribes a special diet, our Dietitian or Diet Technician will explain any restrictions and guide you in making appropriate meal selections.
Additional Support: If you’re not on a special diet but have difficulty choosing from the menu or need assistance with dietary needs, please ask your nurse to arrange for a Food and Nutrition Services representative to visit you.
We are committed to ensuring your dining experience is both satisfying and supportive of your health and recovery.
Pet Visits
Guide dogs and pet therapy may be prearranged and coordinated with the hospital patient unit where you’re staying. If you are interested in pet therapy, please inform your nurse.
Telephones and Television
Telephone and television are provided for your convenience in your room at no charge.
Security
Security is available 24 hours a day and can be contacted through the hospital operator. Just dial 0 from any hospital phone. If you lose something at the hospital, please call Security at 513-637-9900 so they can check the Lost and Found.
Spiritual Care / Chapel
At Mercy Health — Kings Mills Hospital, our chaplains have the education, training, and experience to provide spiritual health care to people of diverse cultures, values, and belief systems. Their sensitivity to individual beliefs and traditions enables them to meet people at their point of need. Our chaplains are available to provide emotional and spiritual support to patients and their families, including crisis care and grief support counseling for families and staff; end-of-life support; assistance with making Advance Directives (Living Will and Health Care Power of Attorney); and information about the Living Will Registry.
Chaplain support is available to you by request. If you or a guest would like to speak with a chaplain, you may arrange this through your nurse or by dialing “0” on your telephone and asking the operator.
If you need a place to retreat, we encourage you and your visitors to relax and rejuvenate your spirit in our chapel or in our dedicated meditation room. Both the chapel and the meditation room are located on the main level, just off from the hospital lobby. These dedicated sacred spaces are always open for prayer and meditation. Holy Communion for both Catholics and Protestants are available upon request, as well as, additional sacramental support, such as Anointing of the Sick or the coordination of visits with your faith community and clergy.
A holistic approach to your health and wellness is an essential factor when it comes to healing. We are dedicated in supporting your religious and spiritual needs here at Mercy Health--Kings Mills Hospital.
Discharge
The discharge planning team of your nurse, physician and discharge planner will help you and/or your caregiver coordinate arrangements such as:
Acute rehabilitation facility transfer
Home care
Hospice services
Long-term intermediate or custodial care facility placement
Long-term acute care facility placement
Medical equipment
Short-term skilled nursing and rehabilitation facility transfer (Mercy Health offers locations throughout Cincinnati to accommodate these needs)
Other available community resources that will help with your ongoing care and recovery.
Discharge Checklist
Prior to leaving the hospital, refer to the checklist below to ensure all appropriate discharge preparations have been attended to:
Do you have gifts, plants, cards and any other items you brought from home?
Have you checked with your physician for instructions on care upon your return home?
Have you made transportation arrangements?
Have you provided all the financial information needed to assure proper payment of your bill?
Do not forget to make your follow-up appointment with your physician!
Five Things You Need to Know Before You Walk Out the Hospital Door
When your physician decides you are medically stable and ready to leave the hospital, he or she will authorize a hospital discharge. This doesn’t necessarily mean that you are completely well – it only means that you no longer need inpatient hospital services. If you disagree, you or your caregiver can appeal your doctor’s discharge decision.
If you are a traditional Medicare patient, you were given an “Important Message from Medicare” document upon admission. If you need another copy of this notice, please ask your nurse or discharge planner. This details your rights to remain in the hospital for care and provides information on who to contact to appeal a discharge decision.
Before you can leave the hospital, there are several things that you or your caregiver must attend to. You may need to wait until after a lab or test result is received before you are able to leave the hospital. Please check with your nurse before you make arrangements with a family member or friend for assistance getting home. Your nurse will go over your discharge instructions before you leave. We are always concerned about you and your health, so we want to be sure that all of your health care needs have been met before you are discharged. The discharge process can take several hours.
Make sure you address with them the following information prior to leaving the hospital:
Medications list
You will receive a discharge medication information list. This is a list of what medications you are taking and in what dosage. It is provided for you to take to the next care provider. Please let your nurse or discharge planner know if you are having trouble affording your medications, as there are programs available that may be of assistance.
New prescriptions
Most new prescriptions will be sent electronically to your designated pharmacy. These should be included on the discharge paperwork. Any prescriptions not sent electronically will be provided by your physician or nurse. Make sure you understand the nature of each prescription medication you are prescribed and disclose all pre-existing medications so that counteractions can be avoided.
Follow-up care instructions
Make sure you have paperwork that tells you:
What, if any, dietary restrictions you need to follow and for how long
What kinds of activities you can and can’t do, and for how long
How to properly care for any injury or incisions you may have.
What follow-up tests you may need and when you need to schedule them.
When you need to see your doctor
Any other home-care instructions for your caregiver, such as how to get you in and out of bed, how to use and monitor any equipment, and what signs and symptoms are of concern.
Telephone numbers to call if you or your caregiver has any questions pertaining to your after-hospital care.
Other Services
When you leave the hospital, you may need to spend time in a rehabilitation, skilled nursing, or long-term care facility. You may also have a need for further outpatient services such as testing at an imaging center, treatment at a cancer care center or receiving in-home therapy. Mercy Health also offers skilled nursing and assisted living facilities to support your recovery. Be sure to speak with your discharge planner to get all the details you need before you leave.
Community Resources
You and your caregiver may feel unprepared for what will happen after your discharge. Make sure your discharge planner provides you with information about local resource agencies which provide services such as transportation, durable medical equipment, in-home nursing, and respite care, etc.
Pricing
Mercy Health is happy to provide information on anticipated charges for services most frequently provided at our hospital facilities. For more information, please learn more about estimating your cost.
Disclaimer: The information provided in the link is a comprehensive list of charges for each inpatient and outpatient service or item provided by a hospital, also known as a chargemaster. It is not a helpful tool for patients to comparison shop between hospitals or to estimate what health care services are going to cost them out of their own pocket. For more information about the cost of your care, please contact our patient financial services staff at 513-981-6445 or 877-956-3729 (phone menu option #2).
For more information, please visit our chargemaster FAQ page.