Mercy Health may be out of network with Cigna on April 1.
We want to continue to offer you the care you expect, without any lapse in your coverage. Cigna is standing in the way between your doctor and your decisions. Let them know this is unacceptable and ensure you're making decisions about your family's care - not letting them dictate what you can and can't do.
Option 1: Email Your Employer
Send this letter to your HR department. HR departments make decisions on insurance providers for their employees and they are the ones Cigna ultimately cares about. Send them this - or a version of this - letter to let them know they need to explore better options.
Subject: Request for Health Insurance Plan Change
Dear [HR Representative's Name], I hope this message finds you well. I am writing to inform you that our current insurance provider, Cigna, will no longer be in network with my health care providers starting April 1. As a result, I would like you to explore alternative insurance options through our company’s benefits plan that will ensure the doctors I know and trust remain in network. I would appreciate any guidance on the next steps and available options that best suit my needs. Thank you for your assistance.
Sincerely, [Your Full Name] [Your Employee ID or Department]
Option 2: Talk to Cigna
On the back of your insurance card, there should be an option to contact Cigna directly. Let them know how their actions are impacting your livelihood by telling them:
My name is [Your Name], and I’m a commercial policyholder with Cigna Insurance. I recently learned that my Mercy Health health care providers are no longer going to be in network. It is important to me and my family that these providers stay in network. I need to understand if there are any options available to help me continue seeing my current doctors.
Option 3: Let Cigna Know How Their Actions Impact You Publicly
Below are Cigna's social media channels. Tell them how their actions are impacting you and start a dialogue.